About the course

Assertiveness is recognised as an invaluable communication skill in the workplace, and one that is relevant to everyone.

Interaction between people attracts a variety of labels – influencing, selling, negotiating, counselling, coaching, mentoring, mediating, etc. But, whatever the label, it is underpinned by our ability to communicate clearly, honestly, openly and confidently, which is the very nature of assertiveness.

This one-day rapid development workshop will give you the critical skills you need to communicate effectively and assertively. It will show you some great techniques on how to deal with others assertively and provide you with a toolkit for the future.

Course Outcomes
This training course will help you to:
  • Take stock of your own behavioural tendencies in ‘tricky’ situations
  • Learn how other people perceive your behaviour
  • Recognise what assertiveness is and why it matters
  • Express yourself assertively using various tools and techniques to get maximum results.
Who Should Attend

The course is suitable and relevant for anyone whose success depends on their ability to win the agreements and cooperation of others.

Course Outline
How Assertive are You?
  • Determining your own personal behavioural style in tricky situations
  • Gaining an understanding of how others perceive your behaviour
  • Creating and exploring your own personal assertiveness behavioural profile
Understanding Assertiveness
  • Defining assertiveness:- what is is and why it matters
  • The 3 behavioural options: assertive, aggressive and passive behaviour
  • The emotional brain and the human flight and fight response
Behaviour Familiarisation
  • Distinguishing between assertive, aggressive and passive behaviour
  • Defining passive-aggressive behaviour
Assertiveness Workout
  • An opportunity to practice being assertive in safe environment and gain feedback
Tools and Techniques
  • Six key fundamental techniques to help us be more assertive
  • Using perception checking to respond to passive-aggressive behaviour
The Assertiveness Game
  • Discussion activity in the form of a board game. Group activity objectives include awareness of assertiveness, recognition of behavioural styles, understanding the language of assertiveness and seeing the benefits of being assertive.
Video Content
  • The Video Arts production ‘Assert Yourself: Learning to be assertive’ is used to reinforce the learning
Action Planning
  • Action planning the transfer of learning to the workplace
What Delegates Say

“I now understand how to be more assertive in tricky situations” Emma Morgan, Lifelong Learning UK

“I gained a real reality check of assertiveness in practice, background knowledge and now to implement the skills in the future. The course was very engaging, pitched well with scenarios, role play, video and additional reading” Ashe Abdillahi, International Officer, Royal College of General Practitioners

“The trainer was highly skilled, knowledgable and enthusiastic and created a fun and comfortable atmosphere for learning” Mary Bingham, Development leader in IT, Royal College of General Practitioners

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